One of the best practices of small businesses is outsourcing certain tasks. Startups don’t always have the resources to hire the necessary personnel, which is why entrepreneurs wear many hats in the early days of starting a business, from accounting and marketing to customer service and sales. Being responsible for so many different tasks makes it difficult to focus on your core goals. The best way to get important tasks and processes completed is to outsource some of them to independent contractors.
Outsourcing allows you to keep your operational costs in check without the need to grow your workforce. Rather than spending valuable time attempting to take on tasks you know nothing about, hiring someone to accomplish it for you is a more cost-effective and efficient option. Working with the right talent improves workflow and allows you to focus your expertise where it matters most. Outsourcing may be occasional or on a per-project basis, or it may be a routine way of doing business. Whether you work with independent contractors or other large businesses, outsourcing business functions can benefit your business.
1. Human Resources
The Human Resources department is responsible for all tasks related to hiring, onboarding, or managing your employees. This means reading resumes, selecting candidates, running background checks, handling salary negotiations, and managing a smooth interview process. It’s common practice for businesses to outsource HR needs to a recruiting service that can find the best candidate to fill a position. Hiring agencies have the advantage of a database full of candidates with specific skills and backgrounds for every type of position. You can also outsource training, benefits administration, payroll, and attendance.
The most time-consuming task for a recruiting team trying to fill a position is the scheduling of interviews. You can create a better experience for both recruiters and candidates with a scheduling platform that allows candidates to self-schedule their interviews. A great online interview scheduler automatically syncs your availability with the right candidate so you can have productive conversations. Hiring the best fit candidate is key to retention, which is why your interview schedule syncs with those applicants who will perform best in the position being offered. Team members will learn how to improve the interview process, and real-time analytics and insights will help you improve efficiencies in HR workflow.
It’s common for product-oriented small businesses to outsource their manufacturing needs. The cost of setting up a manufacturing facility is the main reason that this often becomes an outsourced function. Outsourcing manufacturing means no maintenance and repair costs, no overhead operational costs, and no payroll taxes or benefits to pay. Another benefit of outsourcing manufacturing tasks is the quality assurance and expertise offered by professionals. Dedicated manufacturing facilities are better able to efficiently use raw materials and they have the capacity to keep up with supply and demand.
If you’re outsourcing your manufacturing, make sure they’re putting together your product exactly as you want it. For example, putting shrink sleeve labels on your product is a great way to cover more surface with your branding. This is something manufacturing professionals can do for you. The CoolJarz shrink tunnel machine uses a steam-powered heat tunnel to produce shrunk product labels. Unlike shrink tunnels that use traditional heat elements, the SST shrink machine uses low heat to evenly apply shrink film labels and create fewer wrinkles and bubbles. If you’re not ready to invest in a shrink tunnel, their team offers custom shrink sleeve label printing and design services.
3. Customer Service
Providing excellent customer service is a priority for small businesses and enterprises alike. One of the best practices of customer service is establishing a remote contact center to provide customer support. Cloud-based virtual call centers allow you to decentralize contact center operations and work with remote agents. COVID-19 has caused many businesses to adapt to a remote workforce. Using the right call center software can help you better manage remote employees while taking your customer satisfaction to the next level.
A remote call center software that allows you to choose skilled remote call center agents who can handle customer calls in the appropriate geographical region will allow you to use a remote team to meet customer needs without compromising the quality of service. A great cloud call center solution allows for customer interactions across all communication channels, such as live chat, interactive voice response (IVR), SMS, and chatbot. Advanced capabilities like intelligent call routing ensure incoming calls are directed to the right agents and predictive dialing improves agent productivity. Managing a remote operation is easier when your customer service team has the right tools to support their call center tasks.
4. Digital Product Development
There’s an application for everything these days. Consumers are used to apps with sleek, responsive interfaces and high-quality graphics. Unless your expertise lies in software development, it’s better to hire someone who knows how to get the job done. A great way to overcome your digital product development issues is to build what you can and outsource the remaining skills.
Devsu.com delivers best-in-class technology, practices, and methodologies to improve your digital product. They provide custom software development, testing and quality assurance, cloud computing and DevOps, AI and data science, and product design. Their team members undergo a rigorous hiring process to ensure the top talent in the industry is responsible for bringing your product to life. Integrated teams can take your in-house team to the next level by increasing capacity, contributing specialized skills, and less time to market. Team members attend the same meetings, have contact with the same managers, and uphold the same business goals as your permanent on-premise employees.
Devsu’s managed teams of engineers, developers, and designers can deliver the digital product results you need if your core strengths lie elsewhere. These autonomous teams are managed by Project Managers who ensure the product is created according to specifications. The product developer also provides full-cycle custom software development according to your preferences. They have the right skills and expertise to lead projects of any size or complexity.
Outsourcing is a great way to lower expenses, promote growth, maintain operational control, and promote innovation. Working with outside talent is an efficient way to complete essential business functions while freeing up your attention to focus on core activities. Outsourcing functions is a means of getting the additional resources you need during a busy or high season at a consistent cost. The best way to get the most out of outsourcing is to remember the value that’s added to your business by outside talent.