Technology and business: How to use technology to expand your business

In today’s technology obsessed world, if you want to ensure that your business is a success, it’s crucial to make a plan to use advancements in technology to your business’ advantage.

Technology and business: How to use technology to expand your business

Make sure that your business offers your customers multiple payment options:

While in the past the vast majority of businesses would only accept credit cards and bank cards, a growing number of businesses are now offering their customers alternative payment options. Which are becoming increasingly popular. As an example, it’s well worth allowing your customers to pay for their orders with PayPal, which will protect their confidential details. Some other examples of popular payment options include AliPay and Apple Pay. Remember that if your customers are able to use their preferred payment option, they’ll be far more likely to complete an order with your business.

If your business operates physical stores, you may also want to think about implementing payment systems which allow individuals to pay for items using their face. While this technology may not yet be available in your city, it’s already been trialled in parts of China.

Ensure that your customers are able to track their orders from your factory to their doorstep:

If your business sells physical products, make sure to choose a courier company who will allow your customers to track their packages from your factory to their doorstep. As potential customers are far more likely to trust your business if they’ll be able to track the movements of their package, using an individual tracking code.

Make sure that your website features a helpful chat bot:

If your business attracts far too many customer support related questions, that are similar in nature, it’s a great idea to program a chat bot, which will be able to answer your customers’ most common questions. Which will allow your customers to get answers to their questions straight away, without having to wait to be able to speak to one of your business’ customer service representatives. However, it’s still wise to give your customers an option to contact a human customer service representative, if your chat bot isn’t able to answer their question to their satisfaction.

Use time tracking software to track your employees productivity:

One way to ensure that your employees are working efficiently is to use innovative time tracking software, to track how long your employees are spending on each task which they’re assigned.

Allow your employees to use task management applications:

To encourage your employees to be as efficient as possible, it’s a great idea to encourage some of your employees to use task management applications to manage their projects and their workload.

Use video marketing:

It’s well worth uploading professional videos to established video platforms such as Youtube. As humans are visual creatures and you should be able to convert some of your videos views into sales.

So if you want to ensure that your business stays up to date with the latest technological advancements, it’s well worth studying this handy guide to start making smart changes to your business’ operations.